Refund Policy
Last updated 30 July 2026
14 days, no questions. If BranchBook is not for you, email support@branchbook.ai within 14 days of a charge and we'll refund it in full. You don't have to give a reason.
Try it before paying at all
Every new account gets 14 days of full access without a card. You should know whether the method suits you before any money changes hands.
How to ask
Email support@branchbook.ai from the address on your account, or contact Paddle directly. Refunds go back to the card you paid with, usually in five to ten business days depending on your bank.
After 14 days
Outside the 14-day window we don't normally refund past subscription periods, because you had access during them. You can cancel any time and you won't be charged again. If something went wrong on our side, like an outage or a double charge or a cancellation that didn't take, write to us and we'll put it right whatever the date.
Who issues the refund
Paddle.com is the Merchant of Record for our orders and handles returns. Approving a refund is our call. Processing it is theirs, so the credit shows up from Paddle.
Your work is not held hostage
Refunded, cancelled or lapsed, you keep the ability to read and export everything you wrote. See the Terms.
Statutory rights
This policy is in addition to any rights you have under consumer law where you live, and does not limit them.